SMS/Text Messaging Consent

Effective Date: 2026

Hampton Roads Hearing may use SMS/text messaging to communicate with patients, prospective patients, caregivers, and referral contacts who provide consent.

Types of Text Messages We May Send

• Appointment scheduling, reminders, confirmations, or rescheduling messages.
• Customer care responses to questions about services, referrals, or appointment needs.
• Account or service notifications related to appointment requests, forms, documentation, or follow-up care.
• Benefit-related reminders encouraging patients to contact their insurance or managed care provider.
• Limited updates directly related to requested hearing care services.

Consent

By checking the SMS consent box on our contact form, texting us first, or otherwise giving permission, you agree to receive text messages from Hampton Roads Hearing. Consent is not a condition of purchase.

Opt Out

You may opt out at any time by replying STOP. You may request help by replying HELP or contacting us directly.

Message Frequency and Fees

Message frequency varies based on your appointment and care needs. Message and data rates may apply depending on your mobile carrier and plan.

Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as required to provide messaging services or comply with law.

Contact

Hampton Roads Hearing
Serving Hampton Roads, Virginia
Phone: 757-733-6203
Fax: 757-944-8292
Email: care@hrhearing.com